Senior Client Experience Manager

3 days ago

Singapore beBeeClientExperienceManager Full time $40,000 - $80,000
Job Title: Senior Client Experience Manager

We are seeking an experienced professional to lead our front-of-house team and ensure a premium, client-centered experience at our aesthetic clinic. You will be responsible for overseeing the daily operations of the reception and client service team, handling client concerns, optimizing appointment scheduling, and maintaining high standards of hospitality in line with the clinic's brand and values.

Key Responsibilities:
  • Team Management & Leadership: Supervise, train, and support the front desk/reception team. Monitor performance and provide regular feedback and coaching. Schedule staff to ensure adequate coverage during clinic hours.
  • Client Experience: Ensure every client receives a warm, professional, and personalized experience from initial contact through post-treatment follow-up. Handle client inquiries, concerns, and complaints with empathy and efficiency. Maintain a clean, calm, and welcoming reception area.
  • Operations & Administration: Oversee client bookings, treatment schedules, and ensure optimal use of practitioner time. Collaborate with clinical and marketing teams to support promotions, loyalty programs, and special events. Implement and maintain SOPs for customer service processes and policies.
  • CRM & Communication: Maintain accurate client records in the CRM system. Ensure consistent follow-ups, appointment reminders, and feedback collection. Analyze client feedback and implement improvements based on data and insights.
  • Sales Support: Train staff on upselling and cross-selling treatments or products. Work with the sales and marketing team to meet monthly targets and KPIs.
Requirements:
  • Proven experience in customer service, preferably in the beauty, aesthetics, spa, or healthcare industry.
  • Prior team leadership or management experience.
  • Excellent communication and interpersonal skills.
  • High level of professionalism, discretion, and customer empathy.
  • Strong organizational and multitasking abilities.
  • Familiarity with booking and CRM systems.
  • Knowledge of aesthetic treatments and skincare products is a plus.

  • Senior Client Experience Manager

    4 days ago

    Singapore beBeeClient Full time $180,000 - $250,000

    Job Title: Senior Client Experience ManagerAt Standard Chartered, we're committed to driving commerce and prosperity through our unique diversity. As a Senior Client Experience Manager, you'll play a vital role in shaping initiatives that enhance client satisfaction, strengthen relationships, and ensure a seamless experience across touchpoints.The Role:As a...

  • Senior Client Experience Manager

    2 days ago

    Singapore beBeeClient Full time

    Job Title: Senior Client Experience Manager At Standard Chartered, we're committed to driving commerce and prosperity through our unique diversity. As a Senior Client Experience Manager, you'll play a vital role in shaping initiatives that enhance client satisfaction, strengthen relationships, and ensure a seamless experience across touchpoints. ...

  • Global Client Services Manager

    1 week ago

    Singapore Chase- Candidate Experience page Full time $90,000 - $120,000 per year

    Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience...

  • Client Experience Manager

    3 days ago

    Singapore STARLIGHT ASSET MANAGEMENT PTE. LTD. Full time

    Starlight Asset Management (“Starlight”) is a Registered Fund Management Company (RFMC) with the Monetary Authority of Singapore (MAS). At Starlight, we curate and develop modern investment strategies for our investors in both traditional and alternative asset classes. We are forward-looking, deeply driven, and performance-oriented go-getters. We have...

  • Client Experience Manager

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **COMPANY DESCRIPTION** **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help...

  • Director of Strategic Partnerships

    3 days ago

    Singapore beBee Client Full time $120,000 - $150,000

    Job OverviewInnovid is a leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure and optimize ad-supported experiences that people love. With a focus on innovation, intelligence and independence, it leads the industry in providing transparent scalable solutions for CTV digital linear and social channels.This...

  • Senior Client Experience Representative

    2 days ago

    Singapore Standard Chartered Singapore Full time

    Join to apply for the Senior Client Experience Representative role at Standard Chartered Singapore 6 days ago Be among the first 25 applicants Join to apply for the Senior Client Experience Representative role at Standard Chartered Singapore Get AI-powered advice on this job and more exclusive features. To comply with the processes on cash handling and...

  • Kinexys - Client Solutions Associate

    4 days ago

    Singapore Chase- Candidate Experience page Full time $80,000 - $120,000 per year

    The Client Solutions Senior Associate for Greater China Client Solutioning and Global Cross Currency (FX) Solutions is a pivotal role within Kinexys Digital Payments, designed to foster and expand our client relationships in the Greater China region and across our Global FX clientele. This position is ideal for a proactive and strategic thinker who is...

  • Senior Client Experience Representative

    1 week ago

    Singapore Standard Chartered Full time

    Job ID: 36819 Location: Singapore, SG Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 12 Aug 2025 **JOB SUMMARY** - To comply with the processes on cash handling and branch operations as per Branch Operations Manual - To manage Branch operational risk and ensure controls are in place - To resolve...

  • Senior Client Experience Representative

    3 days ago

    Singapore Standard Chartered Full time

    Job ID: 36714 Location: Singapore, SG Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 19 Aug 2025 **JOB SUMMARY** - To comply with the processes on cash handling and branch operations as per Branch Operations Manual - To manage Branch operational risk and ensure controls are in place - To resolve...