IT Operations Support Specialist

5 days ago


Singapore Ikano-Retail Full time

About the Job

The IT Operations Support Specialist will provide critical support to the day-to-day IT operations at IKEA Tampines. This role requires a technical, logical thought process with strong communication skills and a good command of English.

Key Responsibilities

  • Assess assigned severity levels on the Service Desk and comply with agreed-on service levels.
  • Investigate and resolve issues posted on the Service Desk.
  • Support user enquiries on IT issues over the phone/email/remote assistance.
  • Develop quick Level 1 & 2 resolution processes for common issues.
  • Communicate with end-users regarding incident status.
  • Provide IT Support/Installation/Configuration for the company's PC end-users.
  • Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems.
  • Arrange with Technicians for repairs/maintenance of Hardware.
  • Monitor software license compliance through physical checks and tools (Service Desk and SCCM).

Your Profile

We are looking for a passionate individual with a strong sense of achievement in driving IT operational support. You should have a good understanding of IT solutions and trends in the retail industry.

Requirements

  • Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology).
  • Excellent teamwork and establish good working relationship with users and service providers.


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