IT Operations Support Specialist
5 days ago
About the Job
The IT Operations Support Specialist will provide critical support to the day-to-day IT operations at IKEA Tampines. This role requires a technical, logical thought process with strong communication skills and a good command of English.
Key Responsibilities
- Assess assigned severity levels on the Service Desk and comply with agreed-on service levels.
- Investigate and resolve issues posted on the Service Desk.
- Support user enquiries on IT issues over the phone/email/remote assistance.
- Develop quick Level 1 & 2 resolution processes for common issues.
- Communicate with end-users regarding incident status.
- Provide IT Support/Installation/Configuration for the company's PC end-users.
- Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems.
- Arrange with Technicians for repairs/maintenance of Hardware.
- Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
Your Profile
We are looking for a passionate individual with a strong sense of achievement in driving IT operational support. You should have a good understanding of IT solutions and trends in the retail industry.
Requirements
- Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology).
- Excellent teamwork and establish good working relationship with users and service providers.
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