Training Operations Manager

2 days ago

Singapore EPS COMPUTER SYSTEMS PTE LTD Full time
Job Summary

We are seeking an experienced Training Operations Manager to join our team at EPS COMPUTER SYSTEMS PTE LTD.

About the Role

This is a key leadership position responsible for overseeing all aspects of training operations, ensuring seamless execution and delivery of high-quality training programs. The ideal candidate will have a strong background in customer service management, operations management, and process improvement, with excellent interpersonal and analytical skills.

Key responsibilities include developing and executing administrative processes, collaborating with department heads to analyze and enhance workflows, organizing and coordinating training sessions, leading and managing a team of 15 training administrative staff, and overseeing daily administration of all training operations from start to finish.

Responsibilities
  • Develop and execute administrative processes for training to fulfill client requirements.
  • Collaborate with department heads to analyze and enhance workflows for greater efficiency.
  • Organize and coordinate training sessions, working with both internal teams and external vendors.
  • Lead and manage a team of 15 training administrative staff.
  • Oversee the daily administration of all training operations from start to finish.
  • Compile and present monthly performance reports to management.
Requirements
  • Bachelor's degree or equivalent in business, operations management, data analytics, or a related field.
  • A minimum of 5-7 years' experience in customer service management, training/operations management, service planning, and process improvement with a focus on data analysis.
  • Proven leadership capabilities to inspire and guide the team to ensure high performance and staff loyalty, ensuring they have the necessary knowledge and resources to excel in their roles.
  • Excellent interpersonal skills to provide clear direction to the team, deliver exceptional customer service, and manage high-level escalations.
  • Strong analytical mindset with the ability to assess data from multiple sources, identify challenges, develop effective solutions, and recognize opportunities for improvement.
Compensation and Benefits

The successful candidate can expect a competitive salary of SGD $4,000 - $5,000 per month, commensurate with experience. In addition to a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

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