Platform Resolution Expert

7 days ago


Singapore This is an IT support group Full time
Role Description

We're looking for a dedicated and results-driven Product Support Specialist to join our team. The successful candidate will have a strong background in IT and customer service, with experience working with cloud-based SaaS platforms.



Key Performance Indicators:
  1. Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of client satisfaction.
  2. Develop and document efficient methods for handling commonly recurring issues.
  3. Assist in new product release testing and UI feedback sessions with the Product team.


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