
Import Liaison Specialist
6 days ago
As an Import Liaison, you will serve as the primary point of contact for Airfreight Import customers.
Main Responsibilities:
- Manage internal and external customer relationships for the movement of import shipments.
- Proactively follow up on urgent shipments.
- Liaise effectively with various stakeholders at different levels, including Warehouse, Operations, Billing, and Sales teams.
- Evaluate and document customer expectations in Standard Operating Procedures (SOPs).
- Conduct regular business reviews with customers, such as Quarterly Business Reviews (QBR).
- Perform ad-hoc tasks assigned by your immediate superior.
- Complete end-to-end processes, including billing, and resolve any billing disputes with customers.
Required Skills and Qualifications:
- Previous experience in Airfreight Import is highly recommended.
- Proficiency in Microsoft Excel for reporting purposes.
- Ability to work effectively with various stakeholders at different levels.
- Flexibility to work weekends if required.
- Strong working attitude and commitment to delivering excellent customer service.
Keyword: Opportunity
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