Airfreight Import Liaison

6 days ago


Singapore beBeeCustomer Full time

Import Customer Service Role

As an Import Customer Service professional, you will serve as the primary liaison for Airfreight Import customers.

Main Responsibilities:

  • Manage internal and external customer relationships for the movement of import shipments.
  • Proactively follow up on urgent shipments.
  • Liaise effectively with various stakeholders at different levels, including Warehouse, Operations, Billing, and Sales teams.
  • Evaluate and document customer expectations in Standard Operating Procedures (SOPs).
  • Conduct regular business reviews with customers, such as Quarterly Business Reviews (QBR).
  • Perform ad-hoc tasks assigned by your immediate superior.
  • Complete end-to-end processes, including billing, and resolve any billing disputes with customers.

Required Skills and Experience:

  • Previous experience in Airfreight Import is highly recommended.
  • Proficiency in Microsoft Excel for reporting purposes.
  • Ability to work effectively with various stakeholders at different levels.
  • Flexibility to work weekends if required.
  • Strong working attitude and commitment to delivering excellent customer service.


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