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Airfreight Import Coordinator
3 weeks ago
Roles and Responsibilities
We are seeking a highly skilled and experienced professional to join our team as an Airfreight Import Coordinator. As a key member of our team, you will be responsible for managing the import process from start to finish, ensuring seamless execution and high levels of customer satisfaction.
- Act as a single point of contact for airfreight imports, providing exceptional service to our customers.
- Manage internal and external stakeholders to ensure efficient movement of import shipments.
- Proactively follow up on urgent shipments to prevent delays and ensure timely delivery.
- Liaise effectively with various stakeholders, including warehouse, operations, billing, and sales teams.
- Ensure that customer expectations are met and mapped in SOPs.
- Conduct regular business reviews with customers to discuss performance and areas for improvement.
- Perform ad-hoc tasks assigned by immediate superiors.
- End-to-end process management, including billing.
- Follow up with customers on any billing disputes.
Key Skills and Qualifications
- Extensive experience in airfreight imports.
- Proficient in Microsoft Excel for reporting purposes.
- Strong ability to work with different levels of stakeholders.
- Able to work flexible hours, including weekends if required.
- Excellent working attitude.
Benefits
We offer a competitive compensation package and opportunities for growth and development.
Other Information
Please note that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.