Import Export Liaison Officer

7 days ago


Singapore beBeeCustomerService Full time $2,500 - $3,500
Job Opportunity:

Customer Service Officers play a pivotal role in ensuring seamless import/export operations. As an Import/Export Specialist, you will be responsible for handling customer inquiries, arranging shipment bookings, and coordinating with internal and external parties to ensure timely deliveries.


Key Responsibilities:
  • Manage customer inquiries regarding import/export shipments
  • Arrange and coordinate shipment bookings with carriers, airlines, and vendors
  • Work closely with internal and external parties on import/export coordination
  • Monitor shipment status, proactively follow up on urgent shipments, and update customers on delays/issues
  • Liaise with Warehouse, Operations, Billing, and Sales teams for smooth workflow
  • Manage shipment schedules and keep customers informed of delivery status
  • Coordinate with internal teams (operations, customs clearance) to ensure timely deliveries
  • Handle documentation, filing, and data entry in the system
  • Manage billing processes and resolve customer billing disputes

Requirements:
  • Prior customer service experience in logistics/airfreight industry preferred
  • Strong communication skills for interaction with both internal and external stakeholders
  • Proficiency in Microsoft Office applications

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