Cell and Gene Logistics Operations Specialist
5 days ago
The Cell and Gene Logistics Operations Specialist plays a critical role in the success of our cell and gene therapy logistics services. As a key member of our team, you will be responsible for providing exceptional customer service and operational support for the movement of cell and gene shipments through our network.
Main Responsibilities:- Coordinating with various branches and monitoring Maestro to ensure seamless execution of daily operations.
- Developing strong working relationships with internal departments, including Project Management, Operations, Customer Relationship Managers, and the Customer Services Team.
- Booking shipments in Maestro against client specifications and pre-defined lane mapping, while ensuring accurate documentation and adherence to COPs and SOPs.
- Monitoring GPS tracking on all CGT shipments, as well as daily dashboards, to proactively identify and mitigate potential delays or risks.
- Providing clear and accurate information regarding shipment handling, especially in cases of delays, and conducting post-flight investigations to improve service.
In this role, you will have the opportunity to make a meaningful impact on the lives of patients by ensuring the safe and timely delivery of cell and gene therapies. If you are a detail-oriented professional with excellent communication skills and a passion for logistics, we encourage you to apply.
Requirements:- A minimum of an associate's degree or equivalent work experience.
- General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry.
- Experience in the courier or air freight industry.
- Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook).
- Ability to adapt to inquiries and day-to-day issues, with a proven track record of excellent customer service.
- Excellent communication skills, with the ability to multi-task and think on one's feet.
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as opportunities for growth and development within our company. If you are interested in joining our team and making a difference in the field of cell and gene therapy logistics, please submit your application.
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