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Business Operations Analyst
1 month ago
Job Summary:
We are seeking a highly skilled and experienced professional to join our Operations and Technology department as an Exec/Sr Exec. This role will be responsible for analyzing business processes, identifying opportunities for improvement, and ensuring that technology solutions align with the organization's operational goals.
Key Responsibilities:
- Work closely with academic and non-academic staff to ensure smooth management of courses
- Conduct impact analysis on service requests for data patches or change requests
- Monitor and report project budget utilization and timelines
- Lead the development and execution of User Acceptance Testing plans, coordinating with end-users, and taking charge of issue resolution
- Provide L1 support to address user issues and troubleshoot and work with vendors to resolve system issues
- Lead initiatives to propose and implement improvements that continuously address evolving business needs
- Implement robotic process automation and streamlining to improve process and system efficiency
- Provide general administrative support for the department and maintain proper documentation
Requirements:
- A relevant qualification in IT or computing, with a preference for candidates with at least 3-5 years of relevant experience
- Prior working experience in IT business analysis and testing
- Positive attitude towards challenging situations
- Strong problem-solving skills to understand/diagnose and resolve issues
- Resourcefulness, with a proven ability to juggle multiple tasks and adapt to changes
- Comfort in navigating ambiguous situations, with a focus on continuous improvement
- Excellent communication and interpersonal skills, with an emphasis on teamwork
- Experience in implementing Power Automate/BI and other RPA/visualization tools is an advantage
What We Offer:
Careers@Gov offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive salary and benefits package.