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Exceptional Guest Service Professional

2 weeks ago

Singapore beBeeGuestService Full time $40,000 - $60,000

Job Title: Exceptional Guest Service Professional

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  • We are seeking a skilled Butler to join our team, providing exceptional guest service and ensuring a seamless experience for international luxury travelers.">
  • The ideal candidate will possess excellent communication skills in English and Japanese, with the ability to engage in personal conversations with guests in a professional manner.">
  • You will be responsible for executing Butler core tasks, taking accountability and ownership with every guest assigned, and ensuring purposeful engagement and butler presence during their stay.">
  • Diligently studying the guest profile of incoming arrivals, including checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival emails, and responding promptly to guest inquiries.">
  • Executing limousine/taxi bookings, dining, attractions, and entertainment reservations/ticket purchases, as well as assisting with luggage/baggage lifting, placement, or other related requests.">
  • Making appropriate dining recommendations, proficiently taking in-room dining orders, promptly serving the order, and organizing clearance of soiled dishes.">
  • Orchestrating celebrations for guests with special occasions, proactively connecting with guests for pre-departure arrangements, initiating packing assistance, booking of limousines, luggage assistance, and ensuring accuracy of bill settlement.">
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Requirements:

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  • Diploma or Degree in Hospitality or Tourism Management preferred.">
  • Minimum 1 year experience in relevant experience.">
  • Proficient in the use of Property Management System and all relevant property management and operational systems.">
  • Excellent communication skills in English and Japanese essential.">
  • Ability to speak other languages an advantage.">
  • Flexible and willing to work on any day and any shift (shift rotation based on operational demands).">
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What We Offer:

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  • A diverse, equitable, and inclusive workforce environment.">
  • Equal opportunities as we grow our talent base to match our growth ambitions in Singapore.">
  • Opportunities for continuous self-learning and development.">
  • A collaborative working relationship with other departments and vendors.">
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About Us:

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We are committed to building a workplace that values diversity, equity, and inclusion. Our employees are passionate about delivering exceptional guest experiences and upholding the highest standards of quality and service.

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We believe in fostering a culture of collaboration, innovation, and excellence, where our employees can grow and thrive in their careers.

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