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Customer Service Ambassador

1 month ago


Singapore CENTRAL PROVIDENT FUND BOARD Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Central Provident Fund (CPF) team as a Customer Service Executive.

Company Overview

The CPF Board is a statutory board responsible for administering the CPF, which is a national savings plan that helps Singaporeans save for their retirement, healthcare, and housing needs. As a member of our team, you will be part of an organisation that makes a tangible difference in the lives of our citizens.

Job Description

As a Customer Service Executive, you will be the primary interface between our organisation and CPF members. Your key responsibilities will include:

  • Providing Exceptional Customer Service
    • Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels.
    • Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.

Your Key Responsibilities Include:

  1. Managing and delivering personalised service to address CPF members' enquiries related to CPF schemes and services through various channels.
  2. Engaging with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
  3. Identifying and addressing CPF members' needs, with a goal of achieving total satisfaction.
Required Skills and Qualifications

To succeed in this role, you should have:

  • A strong passion for delivering excellent customer service.
  • Excellent communication and interpersonal skills.
  • The ability to work well under pressure and think critically.
  • A high level of adaptability and flexibility.
Benefits

We offer a comprehensive rewards package that includes:

  • Competitive salary: SGD 4,000 - 5,500 per month
  • Annuual leave and pro-family leave
  • Medical and dental benefits
  • Access to recreational activities
About Us

The CPF Board is an equal opportunities employer that welcomes applications from diverse candidates. We offer a dynamic and inclusive work environment that values productivity and growth. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.