Customer Service Ambassador in Singapore
2 days ago
WISE ASIA-PACIFIC PTE. LTD.
About the RoleWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team in Singapore. The successful candidate will be responsible for providing exceptional customer service and support to our business customers, working closely with internal teams to deliver customized solutions and services that meet their needs.
Job DescriptionThe Customer Service Ambassador will:
- Communicate effectively with customers via phone and email, resolving issues and concerns in a timely and professional manner.
- Collaborate with internal teams, including Business Development, Compliance, Customer Support, Engineering, and Operations, to ensure seamless communication and coordination.
- Provide customized solutions and services to customers, leveraging knowledge of industry trends and market conditions.
- Develop and maintain strong relationships with customers, fostering trust and loyalty through excellent communication and problem-solving skills.
To succeed in this role, you will need:
- A minimum of 2 years of experience in customer-facing roles, preferably in B2B environments.
- Excellent verbal and written English skills, with the ability to communicate complex information clearly and concisely.
- Strong problem-solving and analytical skills, with the ability to multitask and prioritize tasks effectively.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
We offer a competitive salary package, including:
- Singapore Dollar (SGD) 3,950/month fixed compensation.
- Opportunities for career growth and development, with a focus on empowering employees to take ownership of their careers.
We celebrate diversity and inclusion in all its forms and strive to create an environment where every employee feels respected, valued, and empowered to contribute their best work.
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