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Production Support Specialist

2 months ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Job Title: Production Support Specialist

We are seeking a highly skilled Production Support Specialist to join our team at Ambition Group Singapore PTE. LTD. The successful candidate will be responsible for overseeing the daily operations of our technology platforms, including MS SQL Server, Oracle, and Unix.

Key Responsibilities:
  • Daily Operations Management: Oversee the day-to-day operations of technology platforms, identify potential production issues, and create incident and problem tickets.
  • Technical Support and Troubleshooting: Provide front-line technical support for production issues, troubleshoot, analyze, and resolve complex issues using advanced query and programming skills.
  • System and Process Management: Manage production support roles, use monitoring/scheduling tools, and handle real-time restoration and triage of issues impacting technical services.
  • Continuous Improvement: Identify vulnerabilities and opportunities for improvement in production services, develop and enhance administrative, operational, and technical policies and procedures.
  • Communication and Leadership: Communicate status and health of applications to business and management, lead production support issues and incidents, and serve as an escalation point for unresolved problems.
Requirements:
  • 5+ years of relevant IT experience in Production Support, ITIL, Release Support, or Technical Implementations.
  • Hands-on experience with Java/J2EE, server-side technologies, and microservices.
  • Strong knowledge of Middleware components, Oracle, DB2, and PL/SQL query performance tuning.
  • Proficiency in Unix and Windows operating systems, including strong scripting skills.
  • Experience using monitoring/scheduling tools and handling on-call support.

Please contact us for more information.