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Operations and Client Care Specialist

1 week ago

Singapore JOINTHIRE SINGAPORE PTE. LTD. Full time
Job DescriptionKey Responsibilities:
  • Attend to client inquiries and follow through on their concerns.
  • Handle customer service and client relations, including complaints and related matters.
  • Conduct home visit consultations when required.

Operational Tasks:

Prepare and maintain accurate records and reports related to operations and client care on our CRM system. Build rapport with clients, generate reports, and collect feedback on company standards, effectiveness, and efficiency. Monitor and continuously look for improvement on work processes, policies, directives, and standard operating procedures to ensure high efficiency, service, and quality control standards.