Front Desk Services Manager

1 week ago

Singapore beBeeOperations Full time $2,500 - $4,500
Job Title: Front Desk Operations Coordinator

We are seeking a highly skilled and organized Front Desk Operations Coordinator to join our team.

The primary responsibility of the Front Desk Operations Coordinator is to provide exceptional customer service and ensure a positive experience for clients, visitors, and staff members.

Main Responsibilities:

  • Respond to all incoming telephone calls in a timely and professional manner
  • Ensure that all messages are directed to the right recipients
  • Perform reception duties with efficiency, professionalism, and courtesy
  • Greet, receive, inform, and guide on-site visitors arriving at the main reception desk
  • Welcome trainers and provide them with necessary documents and meeting room keys
  • Maintain a visitors/participants log to record sign-in and sign-out information
  • Arrange hosts to receive their visitors
  • Issue visitor passes upon confirmation of identities
  • Provide administrative support including photocopying, faxing, and issuing WiFi codes
  • Manage relevant records and ensure compliance with security procedures
  • Issue ID badges and track their return
  • Make reservations as required for restaurant, ordering taxis, and confirming airline tickets
  • Contribute to achieving strong customer relationships by focusing on responsiveness and communication
  • Mailroom Service - Receive mail from postal services and sort it for occupants
  • Ensure the cleanliness and upkeep of the area/lounge to reflect the company's image
  • Handle Help Desk requests from users
  • Support Client projects, including client liaison, internal resource departments, and external suppliers
  • Assist Event Management teams with meeting room reservations and arrangements

Required Skills and Qualifications:

  • A minimum 'O' level certificate
  • Strong interpersonal relations ability, excellent oral and written communications skills
  • Computer literacy in Microsoft Office products (Word, Excel, Outlook)
  • Ability to work independently and interact well with people of all levels
  • Previous hospitality experience is advantageous
  • Pleasant and friendly personality
  • Good public relation and communication skills
  • Ability to demonstrate good judgment when dealing with clients and staff members

Language Requirements:

Fluent English language skills. Bilingualism is beneficial but not essential.

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