Front Desk Manager
3 days ago
Job Title: Front Desk Manager
Job DescriptionAs a Front Desk Manager, you will be responsible for providing exceptional customer service to our guests. You will assist with check-in and check-out procedures, resolve guest inquiries and complaints in a timely and professional manner.
You will also supervise and train front office staff to ensure that they are meeting the highest standards of quality and productivity.
Key responsibilities include:
- Managing front desk operations to ensure smooth and efficient service delivery.
- Providing support to duty managers as needed.
- Developing and implementing strategies to improve guest satisfaction and loyalty.
- Conducting regular performance evaluations and training sessions to enhance staff skills and knowledge.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Other essential requirements include:
- Minimum 3 years' experience in a hotel front office role.
- Knowledge of Opera system is desirable.
- Diploma holder preferably in Hospitality Management.
- Able to speak and understand English fluently.
Benefits
This is an exciting opportunity to join our team and take on new challenges. As a Front Desk Manager, you will enjoy a competitive salary package and benefits including:
- Opportunities for career growth and development.
- Recognition and reward for outstanding performance.
- Chance to work with a dynamic team and contribute to delivering exceptional results.
Others
Other important details about the job include:
- Work on weekends and public holidays may be required.
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