Front Desk Manager

2 days ago

Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full time

We are currently seeking a highly motivated and experienced Front Desk Manager to join our newly opened Spa/F&B establishment located at Outram Road, Singapore. As the Front Desk Manager, you will play a key role in ensuring smooth operations and delivering exceptional customer service.

**Position: Front Desk Manager**

**Job Type: Full Time**

**Working Hours: Shift 1: 11am to 9 pm, Shift 2: 1.30 pm to 10.30 pm**

**Salary: SGD2,000 to SGD2,800**

**Responsibilities**:

- Oversee the day-to-day operations of the front desk,ensuring efficient check-in and check-out processes.
- Supervise and train front desk staff, providing guidance and support to maintain high service standards.
- Handle customer inquiries, complaints, and requests promptly and professionally.
- Coordinate with other departments to ensure seamless communication and guest satisfaction.
- Maintain accurate records and handle financial transactions efficiently.
- Monitor and manage room availability, reservations, and guest preferences.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Implement strategies to enhance guest experiences and increase customer loyalty.
- Ensure adherence to all operational policies, procedures, and standards.

**Requirements**:

- Proven experience in a similar role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Strong leadership and supervisory abilities to manage a diverse team.
- Proficiency in Mandarin and English languages for effective communication with Mandarin-speaking customers and colleagues.
- Exceptional organizational and multitasking skills.
- High level of professionalism and a well-groomed appearance.
- Flexibility to work weekends and rotating shifts.
- Familiarity with reservation systems and other relevant software is a plus.
- Valid certification in hospitality or related field is an advantage.

We offer a competitive salary package and the opportunity to be part of a dynamic and growing establishment. If you are passionate about providing outstanding customer service, possess excellent leadership skills, and thrive in a fast-paced environment, we would love to hear from you.

We appreciate all applicants for their interest, but only those selected for an interview will be contacted.

**_Ivan Tan Wai Hong ( _**EA Reg No: R2199004)

Singapore Business Guide Pte Ltd (EA License No: 21C0641)

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