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Elevate Your Guest Experience Leadership
3 weeks ago
Orchestrating Exceptional Guest Experiences
We are seeking a highly skilled and charismatic Chef Concierge to lead our guest experience team in delivering world-class, emotionally resonant service.
About the Role:The Chef Concierge is responsible for overseeing all guest-facing services within the Concierge domain, including bespoke itineraries, luxury transportation, cultural immersions, and personalized recommendations.
- Leads Guest Experience: Oversees the entire guest journey from pre-arrival planning to post-departure relationship-building, ensuring an elegant and anticipatory experience.
- Elevates Operational Standards: Ensures seamless execution of all services with precision, polish, and emotional warmth, upholding guest service rituals and Raffles heritage values.
- Drives Revenue and Experience Innovation: Collaborates with Sales, Butler, and F&B teams to develop Concierge-led revenue streams and promotes in-house and sister property experiences.
Knowledge and Experience: Diploma or degree in Hospitality or Tourism Management, minimum 10 years in luxury hospitality with at least 3 years in a leadership Concierge or Guest Services role. Proven experience in guest journey design, local partnerships, and team leadership.
- Exceptional Skills: Fluent in English (two or more additional languages an asset), confident public presence with emotional intelligence and impeccable manners.
- Strategic Thinking: Ability to manage budgets, forecasting, and departmental performance, calm, intuitive, and gracious in high-stress or high-touch scenarios.
5-day Work Week, duty meals provided, colleagues' discount, flexible benefits, comprehensive insurance coverage, career development opportunities, and holistic learning and development opportunities.
Key Responsibilities: Leads Concierge Guest Experience, Elevates Operational Standards, Drives Revenue and Experience Innovation, Champions Team Development, Upholds Quality and Safety.
Key Qualifications: Knowledge and Experience, Exceptional Skills, Strategic Thinking.
Key Benefits: Flexible Benefit, Comprehensive Insurance Coverage, Local/Overseas Career Development & Growth Opportunities, Holistic Learning and Development Opportunities.
