Tenant Relations Specialist

4 days ago


Singapore JLL Full time

About JLL


Jones Lang LaSalle (JLL) is a global leader in real estate and investment management services. We deliver integrated solutions that meet the evolving needs of our clients.



Estimated Salary: SGD $60,000 - $80,000 per year



About the Role


We are seeking an experienced Tenant Relations Specialist to join our team in Singapore. The ideal candidate will be responsible for building strong relationships with tenants, ensuring their satisfaction, and providing excellent customer service.



Key Responsibilities

  1. Tenant Communication

Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct surveys and analyze feedback to ensure high levels of tenant satisfaction.


Problem Solving

Handle tenant complaints and disputes in a fair and timely manner. Maintain accurate records of issues and resolutions.


Tenant Retention

Develop and implement strategies to enhance tenant satisfaction and retention. Organize tenant programs and events to foster a sense of community within the building.


Operations

Collaborate with the operations team to ensure prompt maintenance and repairs. Lead the concierge team to provide exceptional customer service.


Reporting & Budgeting

  • Prepare monthly performance reports and variance reports for review by senior management.
  • Manage accounts payable for the property, including collection and approval of invoices.
  • Ensure compliance with rules and regulations.

Requirements

The successful candidate will possess:



  • A degree in Business Administration or a related field.
  • At least 3 years of experience in tenant relations or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet set timelines.
  • High level of professionalism and customer service.

Benefits

JLL offers a competitive salary package, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply.



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