Airbus Singapore Senior Field Service Representative
3 days ago
We are seeking a highly skilled and experienced Senior Field Service Representative to join our team in Singapore. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our airline customers.
About the Role
This is a challenging and rewarding role that requires strong technical knowledge, excellent communication skills, and the ability to work independently. You will be working closely with our engineering teams, maintenance staff, and flight operations to ensure the smooth operation of our aircraft.
Key Responsibilities
- Provide technical assistance and support to our airline customers, including remote and on-site support.
- Manage and coordinate activities in a permanent station environment, within an EIS team or a multi-AIB station.
- Interface and communicate with all departments at Airbus and the airline, taking into account changing organizations.
- Solve aircraft technical problems while under high pressure from the airline during aircraft on-ground situations to mitigate financial exposure.
- Demonstrate reactivity in front of Customer queries, including timely facilitation of tech requests.
- Influence airlines to embody OEB (in particular RED OEB) to enhance fleet safety.
- Be able to provide assistance on a wide variety of issues, not limited to technical.
- Provide swift and pragmatic solutions to technical-related matters on the aircraft to limit issues becoming emotionally charged.
- Be proactive in supporting the airline technical operation, including Flight Operations, Training, and Spares.
- Act as a communication and cultural facilitator within the Airbus FS team.
- Maintain a business relationship with the airline and the home base.
- Adapt to specific airlines, cultural, and climatic environments.
Requirements
- Hold professional qualifications in aerospace engineering.
- Have at least eight years' experience in the aviation industry.
- Have at least five years' hands-on experience in working in an MRO/OEM/Airline.
- Possess knowledge and awareness of contracting principles.
- Have a strong level of aviation safety awareness.
- Having a Class 3 driving license will be an advantage.
- Will need to have B1/B2 on A350, A380, A330Neo.
- Have demonstrated high-level written and oral communication skills.
- Possess strong negotiation skills.
- Be able to develop a business strategy supported by a robust business plan or other strategic imperatives.
- Have demonstrated ability to work in multi-functional teams.
- Be able to work autonomously and take initiative.
- Possess an excellent track record of customer interfacing experience.
What We Offer
We offer a competitive salary range of SGD $120,000 - $180,000 per annum, depending on experience, plus benefits including medical insurance, retirement plan, and paid time off. Our company culture values diversity, inclusion, and innovation, and we strive to create a workplace where everyone feels valued and empowered to succeed.
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