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Academic Program Operations Manager
2 weeks ago
Our esteemed client, a prominent technological university, is seeking a proactive and detail-oriented professional to oversee the smooth delivery of their academic programs.
In this dynamic role, you will work closely with the Academic Director and Senior Assistant Director on the effective implementation of academic, administrative, and operational processes for the programs.
You will also be key in designing the professional and social events that form an integral part of the program experience for participants.
Scope of Work- Work closely with the Academic Director and course instructors on course curriculum design, review, and timetabling
- Manage course registration, examination, and related matters
- Provide robust support for course instructors to ensure smooth lesson delivery
- Monitor market trends and undertake active collation of statistics and data such as student feedback required for different surveys and reports
- Ensure timely and accurate maintenance of student records and databases
- Procurement of course materials
- Propose the structure of overseas study segments
- Manage the overall logistics and procurement matters of the overseas segments
- Plan, organise, and oversee various social and/or professional events organised for students
- Handle student enquiries (e.g. pertaining to leave of absence, withdrawals, deferment or extension of candidature) in a timely and effective manner, in line with University policies and programme standards
- Monitor students' graduating status and schedule-related activities
- A degree holder, preferably with relevant work experience of 8 years
- Good understanding of Chinese culture and China's business environment
- Proficient in Microsoft Office applications, especially Word, PowerPoint, and Excel
- Meticulous with a keen eye for details and a good team player
- Quality and customer-service oriented
- Good interpersonal communication and organisational skills
- Effectively bilingual (reading, writing, and speaking) in English and Chinese to handle communications with the target student group
