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Housekeeping Operations Manager

2 months ago

Singapore ORCHID HOTEL PRIVATE LIMITED Full time

Job Summary

ORCHID HOTEL PRIVATE LIMITED is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotel.

Key Responsibilities

  • Supervise and Coordinate Housekeeping Staff
    • Assign tasks and conduct regular inspections to ensure all guest rooms and public areas are cleaned and maintained to hotel standards.
  • Train and Mentor Housekeeping Staff
    • Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
  • Ensure Compliance with Safety and Cleanliness Protocols
    • Conduct regular audits to ensure compliance with health and safety regulations and hotel standards.
  • Address Guest Requests and Complaints
    • Respond promptly and professionally to guest requests and complaints, ensuring a high level of customer satisfaction.
  • Manage Housekeeping Supplies and Equipment
    • Oversee the inventory and maintenance of housekeeping supplies and equipment, ensuring they are adequate and in good working order.
  • Collaborate with Other Departments
    • Work closely with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction.

Requirements

  • Experience and Qualifications
    • Minimum 1 year of relevant experience in a similar role, preferably in the hospitality industry.
  • Skills and Abilities
    • Strong attention to detail and ability to manage housekeeping teams effectively.
    • Excellent organizational and time management skills.
    • Strong communication skills and ability to work well with team members and other departments.
    • Knowledge of housekeeping procedures and safety regulations.