Ambitious Leader in Client Success

2 days ago


Singapore beBeeClientSuccess Full time $90,000 - $120,000

Job Title:

Global Head of Client Success

  • Ambitious and innovative leader to spearhead our client success efforts globally.

About the Role:

We are seeking a highly skilled and experienced professional to lead our client success function, driving proactive customer engagement, efficient support delivery, and strategic value articulation. The successful candidate will be responsible for ensuring every client realizes the full value of our technology.

Key Responsibilities:

  1. Leadership & Organizational Design
  • Design and implement a global client success strategy aligned with regulatory technology.
  • Build geographically distributed teams to provide exceptional customer experiences across banking, payments, and fintech segments.

  1. Client Lifecycle Management in RegTech Context
  • Develop post-sales engagement strategies for complex B2B implementations in compliance environments.
  • Promote lifecycle strategies aligned with AML compliance workflows — from onboarding and name screening to transaction monitoring and risk investigations.

  1. Customer Support Excellence
  • Oversee a mission-critical support function ensuring platform uptime and SLA adherence for hybrid deployments.
  • Establish support excellence practices for production incidents and service requests, especially for clients operating in highly regulated jurisdictions.

  1. Product Adoption & Strategic Engagement
  • Lead Quarterly Business Reviews (QBRs), monitor usage telemetry, and drive proactive interventions to optimize product adoption.
  • Act as executive sponsor for high-value clients ensuring innovations translate into real-world impact.

  1. Customer Advocacy & Feedback Loop
  • Create structured Voice of the Customer (VoC) programs integrating client input into our roadmap.
  • Represent the customer in shaping federated model training, explainability enhancements, and customization capabilities of our AI models.

  1. Commercial Impact & Expansion Strategy
  • Drive Net Revenue Retention (NRR) by embedding success-led growth and identifying upsell/cross-sell triggers.


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