Client Success Manager

7 days ago

Singapore Cosmose Full time

Singapore

Cosmose is a fast-growing software company on a path to revolutionize the $27 Trillion retail industry. Cosmose AI connects the best of offline and online to create a seamless experience for shoppers and increase sales for retailers. Cosmose AI employs world-class talents in its offices in Paris, Warsaw, Singapore, Ho Chi Minh, Hong Kong, Shanghai and Tokyo, incl. winners of international programming competitions ACM ICPC and IOI. Cosmose AI empowers some of the world’s most prominent companies including LVMH, Richemont, L’Oréal, and Estée Lauder, whilst also offering AI-driven recommendations to its users encouraging them to shop in nearby stores saving time, money, and the environment.

Cosmose was valued at over $500 million in a recent round and is backed by NEAR Foundation, Tiga Investments, OTB Ventures, and TDJ Pitango.

To consistently sustain the massive growth for clients, we are looking for a Client Success Manager. Reporting to the Client Success Director, you’ll be responsible for managing end-to-end digital media campaigns for our key clients in SEA, EU and Hong Kong.

What we’re looking for:

- Dream Big: Ambitious, passionate and achieve MASSIVE goals.
- Customer-centric: We care about our customers and strive to provide them with the best solutions.
- Celebrate both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are defeats.
- Honesty and Integrity: We appreciate respectful feedback.
- Problem Solver: You’re a fixer and not a complainer.
- Actionable: Work fast, make SMART decisions fast, move fast with conviction.

What you’ll do:

- Build & maintain good relationships with clients to grow new accounts and business.
- Plan & create digital strategies and campaigns across channels such as social media and programmatic display for clients.
- Liaise with internal teams, media vendors and agencies for campaign setup and troubleshooting.
- Manage budget planning, create proposals & performance reports.
- Manage juniors to monitor and optimise daily campaign performance.
- Track, analyse key metrics, and deliver regular reports to our customers.

What you’ll need:

- Minimum 4 years’ relevant experience, preferably in the advertising & marketing industry.
- Knowledge of digital campaign execution and digital media landscape in Meta, Google, and Apps in Greater China.
- Strong communication (oral and written skills in Mandarin and English), as well as presentation skills.
- Meticulous and has a sharp eye for detail.
- Possess customer-oriented problem-solving and analytical skills.
- Agile and adaptable to dynamic environments.
- Results-oriented professional who is comfortable with figures (collecting, analysing & interpreting data).
- Entrepreneurial spirit with high standards of delivery.

What you’ll enjoy:
Are you ready for new, exciting challenges and to put your name down in the history of retail?

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