Client Success Manager

**About Nautilus.**

Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology and services to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive decision support, Nautilus is reducing greenhouse gas emissions and making global trade sustainable.

Ocean shipping consumes over $100 billion dollars of fuel every year, and up to 30% of it can be saved. For owner-operators, reliance on manually collected and analyzed data makes it difficult to optimize fleet performance in real-time. By providing a unified data platform and a set of services that leverage machine learning, Nautilus helps its clients make better decisions to maximize the return on each ship and every voyage. For our clients, this means they drive closer collaboration, greater transparency, and stronger accountability across their global teams every day.

**About you.**

Client Success owns the client relationship post-sales. The team's goal is to maximize client value with every interaction including pre-sales support, ship activation, onboarding users, uncovering valuable data insights, monitoring client health, identifying upsell opportunities and obtaining public-facing client testimonials. The team consists of Client Success Managers who work with a set of named accounts, Deployment specialists who handle ship integrations, industry specialists who use the tool to derive insights, and Managed Services who support client daily operations to help customers optimize their fleets. Together these teams are responsible for empowering our clients to become expert users and achieving amazing results.

We are looking for a technically-minded and client-oriented Client Success Manager who can ensure a smooth onboarding experience, delivery of ongoing services and insights to maximize the value our clients receive from our solutions, and make strong advocates out of each of our clients. In this role, you will be working with clients based in Singapore and APAC in all maritime segments (bulkers, tankers, containers, car carriers and liquid natural gas carriers).

**Outcomes for the role.**
- Work cross-functionally with the Product, Sales, and Client Success teams to qualify, deliver and quantify value for each individual client
- Conduct extensive research and discovery into our strategic enterprise accounts to uncover their business objectives and map them with product/services opportunities to deliver their desired outcomes (eg. building comprehensive and dynamic Success Plans)
- Identify key metrics, financial targets, and operational behaviors that could be influenced by Nautilus Platform and Services, and build analytical models and presentations demonstrating clear ROI (return on investment)
- Create and present materials to C-level executives and other key decision makers at maritime organizations (Kick-off meetings, Business reviews,)
- Ensure engagement throughout our end-user base through onboarding, training, services and regular check-ins with maritime operators, technical managers and charterers
- Report regularly on Client's Health to ensure focus and prioritization within the Client Success team and the entire company
- Ensure internal alignment of the internal teams (Sales, Product, Client Success) on each Account by building and sharing Account's strategy and plan
- Improve internal Client Success processes to deliver first-class Client and Employee experience
- Inform and guide the product team on feature prioritization for maximum client/prospect value generation
- Work with the Sales team to identify and qualify Upsell opportunities

**Proficiencies.**
- 3+ years of work experience as a Client Success Manager/Account Manager/Project Manager, or equivalent
- 3+ years of work experience in the shipping industry preferred
- Deep understanding of the Maritime industry and technologies preferred
- Excellent client facing with presentation preparation and delivery experience
- Experience engaging with C-level executives preferred (internal and external)
- Holistic view of business opportunities, understanding both the big picture down to the fine details
- Capacity to quickly grasp new technical concepts, combined with excellent analytical financial modeling and quantitative assessment skills
- BA/BS degree in a quantitative field (e. g. Engineering, Physics, Business, Finance, Economics, Math etc) preferred
- Ability to collaborate and communicate effectively with team members across time zones
- Proficiency in English is mandatory, another Asian language is a plus

**Our core values.**

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated by environmentalism and a future where shipping is sustainable and safe. A team member joining Nautilus is...
- We're THOUGHTFUL, with a bias towards acti