
Social Services Specialist
6 days ago
This position focuses on delivering professional social services, supporting individuals in need.
- Casework and Support Services:
- Respond to client inquiries and provide relevant information and referral services.
- Support intake processes, including conducting financial assessments and home visits as required.
- Assist with preparing social reports and applying for aid schemes.
- Senior Mobility Funding (SMF):
- Manage SMF applications and ensure accurate filing of documents.
- Create and update accounts for clients receiving SMF devices.
- Customer Service and Feedback Management:
- Address client feedback and complaints.
- Maintain open communication with clients, caregivers, and internal staff.
- Administrative Duties:
- Monitor referral and admissions data for reporting purposes.
- Provide administrative support to the social work team.
- Other Duties:
- Assist with ad-hoc assignments and special projects as required.
Qualifications and Skills:
- Diploma in Social Work or relevant field; GCE 'A' / 'O' Levels with relevant experience considered.
- Experience in healthcare or community service settings preferred.
- Strong interpersonal and communication skills.
- Empathetic, compassionate, and able to work effectively with elderly clients and caregivers.
- Team-oriented with ability to work independently when necessary.
- Well-organised, detail-oriented, and proactive.
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