Healthcare Service Associate with Excellent Customer Experience

6 days ago


Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time
Company Overview:

DYNAMIC HUMAN CAPITAL PTE. LTD., a leading provider of top talent, invites applications for the position of Healthcare Service Associate.


Job Summary:

This role is ideal for individuals who enjoy providing exceptional customer service and working in a dynamic healthcare environment.


Responsibilities:
  • Provide frontline services and general administrative duties at our client's clinic or centre.
  • Maintain overall décor and cleanliness at the clinic, front counter, and reception area.
  • Attend to patients at counters for registration, payment, and appointment line.
  • Offer financial counselling where necessary.
  • Trace case notes for walk-in cases, billing, and charges.
  • Account for handover and closing of counter payments.
  • Address clinic complaints and escalate to higher management when needed.
  • Assist doctors with patient medical reviews in consultation rooms.

Requirements:
  • Possess GCE 'N' Level, GCE 'O' Level, Professional Certificate/NiTEC, or Diploma.
  • Minimum 2 years of relevant working experience in customer service and customer handling preferred.
  • Candidates with experience in the healthcare industry will be an added advantage.
  • Open to work overtime and deployment during pandemic situations.

Benefits:

Competitive salary range: $2,200 - $2,800 + AWS + variable bonus.

Located across Singapore, with convenient MRT access.

Working hours: 8.30AM - 5.30PM (Mon – Fri), 08.30AM – 12.30PM (Alt Sat).


About Us:

DYNAMIC HUMAN CAPITAL PTE. LTD. is a registered employment agency with Registration No: R22107466 and License No: 12C6253.

We value our candidates' skills and experience, and we encourage them to share their qualifications with us.



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