Experienced Service Team Leader Wanted

3 days ago

Singapore beBeeManagement Full time $80,000 - $120,000

Service Operations Manager Job Opportunity

We are looking for an experienced leader to oversee our service team.

  • Supervise and manage a team of skilled technicians responsible for forklift repair and maintenance services.
  • Conduct daily morning meetings to assign technicians to customer sites for repair or scheduled maintenance.
  • Monitor work quality and performance of technicians through regular site visits.
  • Serve as the primary point of contact between stakeholders for service-related issues.
  • Negotiate and manage supplier relationships.
  • Develop and execute plans for hiring, onboarding, and training new staff to build a more balanced workforce.
  • Drive continuous improvement in service efficiency, customer satisfaction, and safety standards.

Requirements:

  • Demonstrated experience in managing service teams or workshop operations is highly desirable.
  • Strong communication skills with the ability to effectively liaise with internal staff and external customers.
  • Prior experience visiting customer sites to understand service conditions and staff performance.
  • Ability to manage a multicultural team.
  • Mandarin proficiency is an advantage for communication with employees or customers who speak Mandarin.
  • Possess a class 3 driving license with own transport is an added advantage.
  • Able to commit 5.5 working days.

Job Description:

This role requires a candidate with a strong background in managing service teams and a passion for delivering excellent customer service. The ideal candidate will have a proven track record in leading high-performing teams and driving business growth.

Benefits:

  • Ongoing training and professional development opportunities.
  • A competitive salary package including benefits.

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