Customer Service Representative
2 months ago
Job Summary
We are seeking a skilled and courteous Guest Services Executive to join our team at Far East Organization. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities
- Provide prompt and efficient service to guests, responding to their requests and resolving any issues that may arise.
- Be familiar with all room types and rates, and up-sell whenever possible to maximize revenue.
- Take ownership of problems and handle guest complaints in a professional and courteous manner, escalating issues to supervisors as necessary.
- Ensure guest room security and emergency procedures are followed, and encourage the use of Safe Deposit boxes.
- Be knowledgeable about hotel facilities and functions, as well as local attractions and events, and provide guests with accurate information as requested.
Requirements
- Minimum O-level qualification
- Able to work rotating shifts
- Positive attitude and outgoing personality, with excellent public relations skills
- Previous experience in hospitality and knowledge of Opera systems an advantage
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