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Senior Operations Leader

1 week ago

Singapore Nets Full time

At NETS, we are seeking an experienced Senior Operations Leader to join our team. In this role, you will be responsible for managing the Admin Support team and ensuring smooth workflow within the department.

The ideal candidate will have a proven track record of managing staff to produce results in a timely and effective manner. Additionally, they will have experience in daily coordination between Bank customers and internal Production, as well as reporting card statuses and inventory levels to the Banks.

Key Responsibilities:

  • Ensure timeliness and accuracy in all scopes of work within Admin Support
  • Ensure the Admin Support team meets the service levels of the Banks
  • Daily coordination between Bank customers and internal Production
  • Reporting of card statuses and inventory levels to the Banks
  • Preparation of monthly billing reports
  • Participate in monthly Service Level meetings with the Banks
  • Attend project meetings with the Banks
  • Participate in negotiation discussions with the Banks
  • Work with Card Centre Management on fulfilling business goals

Requirements:

  • Prior working experience in managing/leading teams of at least 3 years is preferred
  • Prior working experience in the Banks would be prioritized
  • Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels