Cross Technology Managed Services Engineer

1 week ago


Singapur, Singapore NTT DATA Full time

Job Title: Cross Technology Managed Services Engineer

About the Role:

We are seeking a highly skilled Cross Technology Managed Services Engineer to join our team at NTT DATA. As a key member of our managed services team, you will be responsible for providing proactive support to our clients, ensuring their IT infrastructure and systems remain operational and secure.

Key Responsibilities:

  • Monitor and manage client infrastructure and solutions to prevent and resolve technical incidents and problems.
  • Identify and investigate root causes of incidents and problems, and implement effective solutions to prevent recurrence.
  • Provide telephonic or chat support to clients, and schedule maintenance activity windows for patching and configuration changes.
  • Follow handover procedures for shift changes to ensure service continuity, and report and escalate incidents as necessary.
  • Ensure efficient and comprehensive resolutions of incidents and requests, and update knowledge articles as required.
  • Identify opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and process improvement.

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience.
  • Certifications relevant to the services provided, such as CCNA, Microsoft Certified: Azure Administrator Associate, or AWS Certified: Solutions Architect Associate.
  • Entry-level experience with troubleshooting and providing support in security/network/data centre/systems/storage administration and monitoring services within a medium to large ICT organisation.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
  • Basic knowledge of ITIL processes.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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