Senior Sales Specialist APAC

4 days ago


Singapur, Singapore Zendesk Full time
Job Overview

Zendesk is seeking a highly skilled Sales Specialist to join our QA team in APAC. As a key member of our sales team, you will be responsible for driving revenue growth and achieving ambitious sales objectives.

Sales Goals and Objectives:

  • Take ownership of sales quotas and work proactively to meet and exceed targets.
  • Collaborate closely with the sales and product teams to develop and execute strategic plans to drive revenue growth and achieve sales objectives.

Customer Engagement:

  • Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align QA solutions to their goals and overall support strategy.
  • Act as a strategic advisor to provide insights on how our QA solutions can uniquely address customer needs and collaborate to devise roadmaps aligned with their goals.

Value Selling Methodology:

  • Value selling is at the core of your sales approach, combining a proven sales methodology with your own personality and style.
  • Collaborate with cross-functional teams to incorporate value selling best practices across our value chain.

QA Roadmap and Feedback Loop:

  • Collaborate closely with the product development team to customize our QA solutions to meet customer requirements.
  • Provide valuable feedback from customer interactions to inform continuous product enhancements.

Requirements:

  • Bachelor's degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree preferred.
  • Proven experience in a quota-carrying sales role with a focus on Customer Support or Customer Experience solutions.
  • Proven track record of successfully managing several enterprise projects simultaneously.
  • 2+ years of experience in customer service or contact center sales, or related roles in the customer experience space.
  • Results-oriented with a track record of meeting or exceeding sales targets.
  • In-depth knowledge of customer support or customer experience technologies and their practical application to enhance customer and agent experiences in contact centers.
  • Highly interested in the development of Artificial Intelligence and its application in the customer experience field.
  • Excellent communication and interpersonal skills.
  • Willingness to travel as needed.

Zendesk is a digital-first company that values flexibility and work-life balance. We offer a dynamic and caring team environment, with opportunities for growth and development. If you have a proven track record of meeting sales targets, a deep understanding of QA technologies, and the ability to inspire and elevate a sales team, we encourage you to apply.



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