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Customer Service Representative
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Singapore MEDIX MEDICAL SERVICES ASIA LIMITED (Singapore Branch) Full time**About Medix** **Medix**is a tech-driven healthcare management company with offices in over 12 different countries, providing a variety of services to over 7 million customers spread in over 90 different countries. Through our best-in - class health management services, combining digital health solutions and human touch services, we are disrupting the...
Healthcare Customer Service Representative
2 weeks ago
We are seeking a skilled and compassionate individual to join our team as a Call Centre Assistant. As a key member of our customer service department, you will be responsible for delivering exceptional support to clients in the healthcare industry.
Job Summary:- Answer calls within 3 rings or 30 seconds using standard greetings.
- Maintain service standards for scheduling and bed booking calls.
- Follow appointment scheduling procedures and guidelines.
- Disseminate hospital and departmental updates effectively.
- Handle difficult customers and apply service recovery protocols.
- Ensure high levels of customer satisfaction and maintain a positive call centre environment.
- Minimum GCE 'N' level
- Experience in call centre operations is an advantage
- Customer service skills with strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of Microsoft Office applications, including Word and Excel
- Customer Service Skills
- CRM
- Communication Skills
- Administrative Work
- Call Center
