IT Support Specialist, Technical Solutions
6 days ago
We are seeking an IT Support Specialist to join our technical solutions team at KPMG SERVICES PTE. LTD. as a Helpdesk Support Engineer. This role is responsible for providing timely and effective support to end-users through various available channels.
Key Responsibilities- Troubleshooting: Diagnose and resolve technical issues with the best solution based on the description and details provided by end users.
- Remote Assistance: Perform remote assistance through diagnostic techniques and pertinent questions.
- Incident Management: Accurately identify the correct category in ServiceNow and escalate unresolved issues to the next level of support in ServiceNow with clear and concise descriptions in the ServiceNow logs.
- Communication: Act as a single point of contact between end-users and next-level support until the issue is resolved.
- Diploma/Degree in Information Technology or a relevant field.
- ITIL Foundation in Service Management certification.
- Proven experience in providing helpdesk support for at least 3 years and above.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
- Understanding of security protocols and best practices.
We offer a competitive salary range of SGD $4,500 - $6,000 per month, depending on experience. In addition, we provide opportunities for professional growth and development, flexible working arrangements, and a comprehensive benefits package.
About UsKPMG SERVICES PTE. LTD. is committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, clients, and communities.
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