IT Support Specialist, Technical Solutions

6 days ago


Singapore KPMG SERVICES PTE. LTD. Full time
Job Summary

We are seeking an IT Support Specialist to join our technical solutions team at KPMG SERVICES PTE. LTD. as a Helpdesk Support Engineer. This role is responsible for providing timely and effective support to end-users through various available channels.

Key Responsibilities
  • Troubleshooting: Diagnose and resolve technical issues with the best solution based on the description and details provided by end users.
  • Remote Assistance: Perform remote assistance through diagnostic techniques and pertinent questions.
  • Incident Management: Accurately identify the correct category in ServiceNow and escalate unresolved issues to the next level of support in ServiceNow with clear and concise descriptions in the ServiceNow logs.
  • Communication: Act as a single point of contact between end-users and next-level support until the issue is resolved.
Requirements
  • Diploma/Degree in Information Technology or a relevant field.
  • ITIL Foundation in Service Management certification.
  • Proven experience in providing helpdesk support for at least 3 years and above.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
  • Understanding of security protocols and best practices.
Benefits

We offer a competitive salary range of SGD $4,500 - $6,000 per month, depending on experience. In addition, we provide opportunities for professional growth and development, flexible working arrangements, and a comprehensive benefits package.

About Us

KPMG SERVICES PTE. LTD. is committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, clients, and communities.



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