Technical Support Specialist for RAYTON SOLUTIONS PTE. LTD.
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at RAYTON SOLUTIONS PTE. LTD.
Job SummaryThe successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their systems and devices are running smoothly and efficiently.
Key Responsibilities- Provide L1 and L2 On-Site / Remote IT Support: Fulfil service requests for CLIENT employees in all CLIENT locations, utilizing ESM tools such as ServiceNow to manage tickets.
- Asset Tracking: Perform asset tracking of all corporate devices from purchase to disposal.
- Ticket Management: Responsible for end-to-end process for all new tickets in the ESM tool, including first call resolution, logging, escalation, regular following up with users, and tracking closure within agreed SLA.
- Education: Nitec or Diploma in Computer Science, Information Technology, or a related field.
- Certifications: Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Fundamentals, CCNA, ITIL 4 Foundation Certification (preferred but not mandatory).
- Technical Skills: Proficiency in Windows OS, Active Directory, corporate network, common hardware/software troubleshooting for Windows laptops, expertise in macOS, iOS device management, and troubleshooting, strong proficiency in Microsoft 365 applications and services, and Microsoft Azure.
- Experience: At least 2 years of experience in a service desk or technical support role providing L1 support, with exposure to a variety of devices and applications in a corporate environment.
$2200 - $4000 per month, depending on qualifications and experience.
About UsRAYTON SOLUTIONS PTE. LTD. is a reputable company that values excellence in customer service and continuous improvement. We offer a positive team environment and opportunities for professional growth.
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