Technical Support Specialist

3 days ago


Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time

We are seeking a highly skilled Technical Support Specialist to join our team at PCCW Solutions Insys Pte. Ltd.

About the Role

This is an exciting opportunity for an experienced technical professional to provide top-notch support to our clients. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to IT infrastructure, software applications, and hardware devices.

Your primary goal will be to deliver exceptional customer service by identifying and addressing technical problems in a timely and effective manner. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

You will work closely with our internal teams and external partners to ensure that our customers receive the best possible service. This includes collaborating with other departments to resolve complex technical issues and providing training and guidance to colleagues on new technologies and processes.

Responsibilities
  • Troubleshoot and resolve technical issues related to IT infrastructure, software applications, and hardware devices.
  • Provide technical assistance and support to customers via phone, email, or online chat.
  • Collaborate with internal teams and external partners to resolve complex technical issues.
  • Develop and maintain knowledge of new technologies and processes, and provide training and guidance to colleagues.
  • Monitor and report on technical performance metrics, including first-call resolution rates and average handle time.
  • Work closely with the IT department to ensure that all technical issues are resolved efficiently and effectively.
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science, Information Technology, or a related field.
  • At least 1 year of experience in a technical support role.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Knowledge of IT infrastructure, software applications, and hardware devices.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
What We Offer

PCCW Solutions Insys Pte. Ltd. offers a competitive salary range of SGD $50,000 - $70,000 per annum, depending on experience.

In addition to a competitive salary, we offer a range of benefits, including:

  • A comprehensive health insurance package.
  • A retirement savings plan.
  • A generous paid leave policy.
  • Ongoing training and development opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates.



  • Singapore ROCHE SINGAPORE TECHNICAL OPERATIONS, PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Mechanical Support Specialist to join our team at ROCHE SINGAPORE TECHNICAL OPERATIONS, PTE. LTD.


  • Singapore RD TRUSTED PARTNERS PRIVATE LIMITED Full time

    Job Title:Technical Support SpecialistCompany Overview:RD Trusted Partners Private Limited is a leading organization that values technical expertise and exceptional service delivery. We are committed to providing innovative solutions to our clients and strive for excellence in everything we do.Job Description:We are seeking a highly skilled Technical Support...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Overview:Hays Specialist Recruitment PTE. LTD. is seeking a highly skilled Trade Floor Support Engineer to join their team. This role requires an individual with extensive experience in supporting trading and post-trade systems.Responsibilities:The successful candidate will be responsible for managing complex technical environments, providing incident...


  • Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time

    Job OverviewSecureAge Technology Pte. Ltd. is seeking a skilled Technical Support Specialist to join our team. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.About the RoleThe Technical Support Specialist will serve as the first point of contact for operational and...


  • Singapore TRIFIC SOLUTIONS PTE. LTD. Full time

    Job Title: Technical Support SpecialistLocation: Singapore, UBISalary Range: $2500 - $3500 per monthAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Trific Solutions Pte Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to...


  • Singapore SEARCH PERSONNEL PRIVATE LIMITED Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at SEARCH PERSONNEL PRIVATE LIMITED. The successful candidate will be responsible for providing technical support to customers, ensuring timely resolution of issues and delivering exceptional customer service.Key...


  • Singapore HIBEX SINGAPORE PTE LTD Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at HIBEX SINGAPORE PTE LTD. As a Technical Support Specialist, you will be responsible for providing on-site services for new and existing customers, including equipment servicing and upgrades.Key Responsibilities:Conduct technical analysis of...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    About GMP Technologies (S) Pte LtdGMP Technologies (S) Pte Ltd is a leading provider of innovative technology solutions.Job Description: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing level 2 support and troubleshooting for production...


  • Singapore OCI SYSTEM PTE. LTD. Full time

    Join OCI SYSTEM PTE. LTD. as a Technical Support SpecialistWe are seeking a highly skilled and dedicated individual to fill the role of Technical Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, addressing initial technical inquiries, and setting the foundation for positive customer...


  • Singapore CAREER CONNEX PRIVATE LIMITED Full time

    Job DescriptionCareer Connex Private Limited seeks a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing first-level support for various IT systems, networks, and infrastructure.Main Responsibilities:Provide technical assistance to internal users regarding computer hardware,...


  • Singapore WATG Full time

    Job DescriptionWATG is seeking a skilled IT Support Specialist to join our team in Singapore. As a hands-on technology specialist, you will provide customer-focused support for various technical issues and problems related to hardware, software, and systems.Key ResponsibilitiesMonitor and resolve help desk tickets, ensuring prompt and effective issue...


  • Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Maestro Human Resource PTE. LTD. as an Electronics Engineer - Harbour Maintenance. The successful candidate will be responsible for performing maintenance tasks onboard vessels, including harbour-based and...


  • Singapore AXS PTE. LTD. Full time

    About the RoleWe are seeking an experienced IT Technical Support Specialist to join our team at AXS PTE. LTD. The successful candidate will be responsible for providing technical support and managing office networks and systems.


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at ITConnectus Pte. Ltd.About the Role:The successful candidate will provide technical assistance and support to customers via phone, email, and other online channels. This is an excellent opportunity for individuals who enjoy problem-solving,...


  • Singapore DENTONS RODYK & DAVIDSON LLP Full time

    Job OverviewWe are seeking an IT Technical Support Specialist to join our team at DENTONS RODYK & DAVIDSON LLP. The successful candidate will provide technical support and assistance to end-users, ensuring the smooth operation of our hardware and software systems.


  • Singapore Kpmg Services Pte. Ltd. Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Kpmg Services Pte. Ltd. in Singapore. As a Helpdesk Solutions Expert, you will be responsible for providing prompt and effective support to end-users experiencing technical issues.


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    About the RoleWe are seeking a skilled and experienced Technical IT Support Specialist to join our team at Recruit Express Pte Ltd. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.


  • Singapore CROP PROTECTION (SINGAPORE) PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CROP PROTECTION (SINGAPORE) PTE. LTD.The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our computer systems.


  • Singapore RANDSTAD PTE. LIMITED Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at RANDSTAD PTE. LIMITED. As a key member of our IT department, you will provide top-notch support to our clients, ensuring their technical needs are met with efficiency and professionalism.


  • Singapore QUANTUM AUTOMATION PTE LTD Full time

    Job OverviewQuantum Automation PTE LTD is seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing technical support to the Application Team, coordinating with the Project and Application departments, and ensuring the quality of any equipment installed at site.