Cleanliness Ambassador

1 week ago

Singapore beBeeHospitality Full time $3,500 - $4,500
Housekeeping Supervisor Job Overview

As a critical member of our hotel's housekeeping team, you will play a key role in ensuring that every guest has an exceptional experience during their stay. The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, including supervising staff, managing inventory, and maintaining high standards of cleanliness throughout the hotel.

Key Responsibilities:
  • Maintain highest standard of cleaning on assigned floors and guestrooms during your shift.
  • Work closely with the Front Office team to ensure correct room status at all times.
  • Ensure guest privacy is respected when DND status is displayed.
  • Monitor quality of room cleanliness on self-release room.
  • Inspect and release rooms where it requires.
  • Supervise turndown service.
  • Responsible for monitoring Housekeeping Attendants' daily overtime hours and additional room credits.
  • Regularly inspect guest floor corridors.
  • Report maintenance issues promptly to Engineering.
  • Ensure compliance of lost and found procedures.
  • Keep floors, linen rooms and pantries neat and tidy.
  • Monitor productivity of the assigned Housekeeping Attendant.
  • Check team members' grooming, personal hygiene and appearance.
  • Assist with team members' training and development.
  • Provide ongoing advice and support to team members under supervision.
  • Provide one-to-one instruction to team members when required.
  • Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guest inquiries and able to offer first problem resolution to the guest.
  • Report problems with hotel systems, hardware or facilities to appropriate parties and follow-up to ensure that corrective action has been taken.
  • Seek opportunities to improve guest service consistently from guests' comments.
  • Take appropriate action to resolve guests' complaints.
  • Perform daily room assignment; ensure the rooms are assign out according to business need. Ensure all reports are completed on timely basis.
  • Adhere by hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
  • Carry out any other reasonable duties and responsibilities as assigned.

Requirements:
  • At least 3 years of relevant work experience.
  • Good knowledge of Housekeeping daily operation in areas such as guest floor area.
  • Good written and verbal skills.
  • Actively listen to others and build on good ideas.
  • Strong interpersonal skills and attention to details.
  • Guest-orientated and able to resolve guest issue with minimum.

Benefits:
We offer a range of benefits to our Team Members, including competitive salaries, comprehensive training programs, and opportunities for career advancement. If you have a passion for delivering exceptional customer service and a commitment to excellence, we would like to hear from you.

About Us:
Our company is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have offered business and leisure travellers the finest in accommodations, service, amenities and value. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands.

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