Senior E-commerce Operations Coordinator

2 weeks ago


Singapore beBeeEcommerce Full time $90,000 - $120,000
Job Title:
E-Commerce Operations Specialist/Supervisor

Overview:
We're seeking a skilled E-commerce Operations Specialist/Supervisor to oversee and optimize our e-commerce platforms. As a key member of the team, you'll drive sales growth in Singaporean and Malaysian markets while ensuring seamless operations.

Key Responsibilities:
1. Manage day-to-day operations of cross-border e-commerce platforms (e.g., Shopee, Lazada, etc.).
2. Optimize product listings, including titles, descriptions, images, and keywords, to improve search rankings and conversion rates.
3. Conduct market research to identify trends, competitor strategies, and new growth opportunities in target regions.
4. Coordinate with supply chain and logistics teams to ensure efficient inventory management and timely order fulfillment.
5. Monitor and analyze sales performance, customer feedback, and key metrics (e.g., CTR, conversion rate, ROI) to refine strategies.
6. Implement promotional campaigns, discounts, and localized marketing initiatives to boost sales.
7. Resolve cross-border operational issues, including customs clearance, shipping delays, and returns/refunds.
8. Collaborate with customer support to enhance post-purchase satisfaction and retention.

Requirements & Qualifications:
Bachelor's degree in Business, Marketing, International Trade, or related field.
  • 8 years of experience in crossborder ecommerce operations field.
Strong understanding of international logistics.

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