Sales and Growth Centre Lead

2 weeks ago

Singapore Aureus Group Pte Ltd Full time

About Aureus Group Pte Ltd

Aureus Group Pte Ltd is a leading music education provider in Singapore, renowned for its innovative business model and dedication to transformative music experiences.

As the fastest-growing music school chain, we have earned significant acclaim with features in renowned publications like Forbes, Business Times, and Channel NewsAsia.

We are committed to empowering every student through creative arts education, shaping a future where they develop intellectual, emotional, physical, and spiritual gifts to overcome and seize challenges and opportunities in the 21st century and beyond.

Job Description:

The primary responsibility of the Sales and Growth Centre Lead is to actively contribute to the overall success of the assigned centre. Working directly with the Divisional Head of Growth, this role plays a pivotal part in executing established sales strategies and systems to achieve notable business and revenue growth, elevate customer satisfaction levels, and enhance employee satisfaction.

This individual drives scalable sales initiatives aligned with divisional goals, fosters a positive environment through proactive collaboration, and oversees day-to-day operations. Primary responsibilities include driving sales and event management, executing training programs, providing mentorship to staff, and coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities:

  • Performance Enhancement and Feedback: Regularly evaluating front desk team performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for the centre under their purview.
  • Enhance Centre Experience: Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment comparable to a 5-star hotel experience, encompassing upkeep, cleanliness, and overall experiential quality.
  • Sales and Growth: Achieving assigned monthly lead generation, sales/enrolments, and lead-conversion targets, in addition to any other targets set by management in relation to centre growth. Cultivating team members through effective on-the-ground mentoring and ensuring they achieve their individual management-assigned targets.
  • Workplace Culture and Etiquette: Promoting a positive work environment aligned with company values, executing initiatives to address challenges, and organizing staff welfare events aiming to achieve a target employee satisfaction index score.
  • Customer Relationship Management: Ensuring customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Driving the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
  • Communication and Transparency: Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicating any issues or potential concerns to the management team to foster a collaborative and responsive approach.
  • Aureus Curriculum System: Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
  • Documentation and Reporting: Tracking and reporting team evaluations, development, and improvement plans.
  • Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

  • At least 2-3 years' experience in the customer service field, with at least 1 year in a manager-level position.
  • Must be available to work retail hours and on both weekends.
  • Strong sense of adaptability and leadership.
  • Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage).
  • Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
  • Positive, extroverted, and outgoing personality with the passion for customer service.

Benefits:

A competitive salary of SGD $4,000 per month (+ monthly sales incentives up to SGD $1,400) will be offered to the successful candidate. We also provide a comprehensive benefits package, including medical insurance, annual leave, and paid public holidays.

Location:

The successful candidate will be based in Singapore, a vibrant city-state with a diverse range of cultural and recreational activities.

About the Role:

The Sales and Growth Centre Lead will play a crucial part in driving the growth of our centre in Singapore. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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