Dynamic Customer Service Captain

1 week ago

Singapore beBeeCustomerService Full time $70,000 - $90,000

Job Description:

We are seeking a seasoned Captain to join our dynamic team. As a Captain, you will be responsible for ensuring the efficient and professional service of food and beverages while maintaining high customer satisfaction levels.

You will perform various tasks, including greeting guests with a smile, offering assistance with coats and bags, and introducing yourself. Additionally, you will follow up on any guest questions or queries immediately and ensure that all service procedures are carried out to the required standards.

Duties and Responsibilities:

  • Maintain high customer service focus by approaching your job with the customers always in mind.
  • Actively promote the services and facilities of our hotel to guests and suppliers.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests.
  • Understand dietary requirements and offer appropriate suggestions.
  • Familiarize with menu items of all other outlets to recommend guests to other outlets.
  • Confidently know opening hours of all restaurants and hotel outlets.
  • Able to recommend other restaurants and city attractions to hotel guests.
  • Complete the checklist on preparing the restaurant for service.
  • Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
  • Give guest service the highest priority.
  • Display professional behaviour at all times.
  • Avoid offensive or impolite language.
  • Report any accidents/incidents to the supervisor/assistant manager/manager.
  • Carry out any other reasonable duties and responsibilities as assigned.

Requirements:

  • Senior high school education or specialty in hospitality.
  • Good English skills to meet business needs.
  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge to improve personal performance.
  • Flexible and responds quickly and positively to changing requirements.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Must have basic knowledge of food and beverage preparation and service of various alcohol.
  • Able to remember, recite and promote the variety of menu items.
  • Open-minded and outgoing personality.
  • Willing to work for long hours.
  • Positive attitude.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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