Coffee Shop Manager
2 weeks ago
At Papa Palheta Pte Ltd, we are seeking a highly skilled and experienced Outlet Manager to lead our team of baristas and service crew in delivering exceptional customer service and driving sales revenue.
Key Responsibilities:- Manage day-to-day operations at the assigned outlet, ensuring seamless execution of our business strategy.
- Oversee staffing, including hiring, rostering, and training to meet business needs.
- Ensure consistency and quality of food and beverage products, adhering to SFA regulations and company standards.
- Conduct regular product and service training, maintaining high service standards at all times.
- Manage operating expenses, driving profitability and accountability for P&L.
- Stock management, including ordering and storage of products, liaising with internal and external stakeholders.
- Respond to customer feedback and enquiries, both online and offline, ensuring timely resolution and satisfaction.
- Facilitate bookings, events, and promotions in alignment with sales and marketing plans.
- At least 3 years of relevant working experience in the specialty coffee industry.
- Candidates with a Food Hygiene certificate will have an added advantage.
- Strong leadership, self-motivated, and good people skills, with a keen interest to develop professionally.
- Able to work under pressure in a fast-paced environment.
S$3000 to S$3500 per month
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