Assistant Manager
1 month ago
At IGLOO COFFEE PTE. LTD., we are seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our shop teams, managing and directing retail teams, and driving sales performance.
Key Responsibilities:- Lead and develop shop teams through inspiring practical management and coaching.
- Manage and direct retail teams to build sustainable customer relationships and implement strategies for shops to improve sales performance.
- Lead personally in the shops, and grow the shop's business.
- Lead, coach and motivate sales teams for better performance.
- Take advantage of all available support (visual merchandising, product training, events).
- Maximize the potential of all categories in company and build a loyal customer base.
- Understand customer needs, identify potential areas for improvement, and develop a sense of market trends.
- Ensure maximum opportunities through effective sales floor management, sales planning and display updates.
- Provide consistent and qualitative feedback, coach the team on-site and coach them to improve themselves as sales ambassadors for the store.
- Oversee all staffing matters, assist in developing strategies to achieve specified goals to help expand client base.
- Assist in the identification, evaluation, business solicitation and market opportunities with various tests based on customer and market needs.
- Assist in reviewing, evaluating and developing pricing strategies to improve profitability, tracking customer experience after sales, other responsibilities as assigned.
- Ability to identify and drive strategies for developing new markets based on market needs.
- Assists in reviewing, evaluating and developing pricing strategies to improve profitability, and manages the full range of HR functions including recruiting, payroll, compensation and benefits, employee relations, training and development, and benefits activities.
- Advise and support colleagues on HR related matters.
- Leading initiatives in talent development and performance management.
- Participate in the management of annual assessment, salary review and bonus distribution.
- Participate in the organization's talent management and succession planning.
- Review current challenges and launch new workforce initiatives aimed at building win-win partnerships in the HR field.
- Attend senior staff meetings and take minutes.
- Support the senior management team on all HR related matters.
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