
Financial Dispute Resolution Specialist
4 days ago
Resolutions Dispute Officer Job Description
- We are seeking a highly skilled Resolutions Dispute Officer to join our team in Singapore. This is a critical role that requires a deep understanding of regulatory obligations across different jurisdictions in APAC.
- As a Resolutions Dispute Officer, you will be responsible for investigating a range of complaints from customers, conducting thorough audits and investigations, and ensuring timely and fair resolutions.
- Our ideal candidate has had experience in customer support/facing roles for a minimum of 3 years, with great soft skills and impeccable verbal and written English skills.
- The successful candidate will also have analytical and detail-oriented skills, with the ability to notice patterns, trends and draw meaningful conclusions from them.
- In addition, the candidate should have some knowledge of regulatory frameworks and be willing to learn.
Required Skills and Qualifications
- Experience in customer support/facing roles for a minimum of 3 years
- Great soft skills, including concise communication, attentive listening, teamwork, and problem-solving
- Impeccable verbal and written English skills
- Analytical and detail-oriented skills
- Knowledge of regulatory frameworks
- Ability to work independently and make decisions
Benefits
- Opportunity to work in a dynamic and international team
- Chance to shape Wise's internal processes for the benefit of the customer and fulfill/surpass regulatory requirements
- Competitive compensation package
Others
- Wise is an equal opportunities employer and welcomes applications from all qualified candidates
- Our team celebrates diversity and promotes inclusivity
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