Financial Dispute Resolution Specialist

4 days ago


Singapore beBeeDispute Full time $90,000 - $120,000

Resolutions Dispute Officer Job Description

  • We are seeking a highly skilled Resolutions Dispute Officer to join our team in Singapore. This is a critical role that requires a deep understanding of regulatory obligations across different jurisdictions in APAC.
  • As a Resolutions Dispute Officer, you will be responsible for investigating a range of complaints from customers, conducting thorough audits and investigations, and ensuring timely and fair resolutions.
  • Our ideal candidate has had experience in customer support/facing roles for a minimum of 3 years, with great soft skills and impeccable verbal and written English skills.
  • The successful candidate will also have analytical and detail-oriented skills, with the ability to notice patterns, trends and draw meaningful conclusions from them.
  • In addition, the candidate should have some knowledge of regulatory frameworks and be willing to learn.

Required Skills and Qualifications

  • Experience in customer support/facing roles for a minimum of 3 years
  • Great soft skills, including concise communication, attentive listening, teamwork, and problem-solving
  • Impeccable verbal and written English skills
  • Analytical and detail-oriented skills
  • Knowledge of regulatory frameworks
  • Ability to work independently and make decisions

Benefits

  • Opportunity to work in a dynamic and international team
  • Chance to shape Wise's internal processes for the benefit of the customer and fulfill/surpass regulatory requirements
  • Competitive compensation package

Others

  • Wise is an equal opportunities employer and welcomes applications from all qualified candidates
  • Our team celebrates diversity and promotes inclusivity


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