Retail Operations Manager

2 weeks ago


Central, Singapore Starlight Group Full time

Job Overview: As a Retail Assistant Manager at Starlight Group, you will play a crucial role in supporting the day-to-day operations of our retail store. You will be responsible for leading a team of retail associates, driving sales, and ensuring an exceptional customer experience.

Main Responsibilities:

  • Collaborate with the Store Manager to oversee daily store operations, including managing inventory levels and visual merchandising standards.
  • Develop and implement strategies to motivate retail staff to achieve sales goals and provide excellent customer service.
  • Handle customer inquiries, complaints, and escalations effectively, providing timely and professional resolutions.
  • Contribute to the recruitment, training, and development of retail associates, ensuring they have the necessary skills and knowledge to succeed.
  • Work closely with the management team to identify opportunities for business growth and develop strategies to capitalize on them.

Requirements:

  • Previous experience in retail management or a supervisory role is essential.
  • Strong leadership skills, including the ability to lead by example and motivate others.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Proficiency in inventory management and POS systems, with the ability to analyze data and make informed decisions.
  • A passion for delivering outstanding customer service and creating a positive shopping experience.
  • Flexibility to work varied shifts, including weekends and holidays, as required.

Benefits:

  • A competitive salary and performance-based incentives that recognize your contributions to the company's success.
  • A comprehensive health insurance package that includes medical, dental, and vision coverage.
  • Paid time off and sick leave, allowing you to maintain a healthy work-life balance.
  • Employee discounts on merchandise, giving you access to exclusive offers and promotions.
  • Opportunities for career advancement within the company, with a focus on developing your skills and expertise.


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