Assistant Manager, Retail Operations

2 weeks ago

Central Singapore PERSOLKELLY Full time

We are seeking to hire an Assistant Manager, Retail Operations - reporting to the Senior Manager, Retail Excellence and Customer Experience, the role will be developing and leading the rollout of retail operations & processes across the region, acting as the custodian of all store related processes within the organisation whenever there are new initiatives or projects in the retail stores and driving process efficiency and elevate customer experience by setting regional direction on best practices and customer journey within the store.

Location: Orchard

Working hours: Mon - Fri, 9am -6pm

Duration: 1 year contract

**Responsibilities**:
**Optimize Store Performance**
- **Analyse and review Country performance.**:

- **Collect, analyse and interpret data related to sales, productivity, customer behaviour and other key performance indicators.**:

- **Conduct market research on customer and cast behaviour and trends to identify opportunities to improve customer experience and cast performance.**:

- **Identify trends, patterns and insights that can support strategic planning and improve operational efficiency and customer experience.**

**Operations Excellence**
- **Work with cross functional teams to establish regional operational guidelines, simplify operations and eliminate inefficiencies.**:

- **Update SOM annually to ensure that processes are relevant and in line with company policies.**:

- **Be the custodian of Store Operational process and key contact for cross functional team to refer to.**

**Elevate Customer Experience**
- **Work with cross functional team to ramp up Beauty Services in-stores.**:

- **Work with BI or other cross functional team to create regular reports and dashboards to track and communicate key performance metrics to the Retail Team and other stakeholders.**:

- **Communicate meaningful performance update to Retail Team and other stakeholders to drive results.**

**Influence and Drive Action**
- **Develop or refine strategies to improve the efficiency and productivity at the stores including improvement of store processes.**:

- **Support cross functional partners to drive processes and follow up with them to deliver agreed milestones.**

**Upskill Retail Organisation and Be a Mentor**
- **Support Senior Manager by providing guidance to Country Retail Ops team on best-in-class in store operations execution, customer experience and store performance.**:

- **Create impactful PowerPoint presentation that effectively conveys our desired message.**:

- **Perform analyses to support the presentation.**:

- **Work and liaise with markets and cross functional departments to solicit insights and information.**:

- **Support Regional Ops Team in selected project executions.**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1108634 (Lim Shi Mei)

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