
IT Support Executive
7 days ago
Roles & Responsibilities
- To provide level 1 and 2 troubleshooting and support to corporate and store users.
- To install, administer and configure systems (desktop, laptop, mobile devices and etc.)
- To liaise, manage and work with external vendors for maintenances and services.
- To assist on training and on-boarding / off-boarding of staff.
- To ensure the firmware (e.g. laptop, desktop and etc.) is up to date.
- To maintain and manage IT assets.
- To develop, establish and maintain SOP and documentation for any IT related tasks.
- To compile and prepare related departmental reports for HQ IT team in Korean language
- Be the point of contact between Singapore IT team and HQ IT team to ensure projects and assignments are communicated and executed effectively
- Other ad-hoc duties as assigned.
**Requirements**:
**Qualifications**:
- Strong in business level Korean & English language to effectively translate / communicate / draft / prepare / present IT related reports to HQ IT Team in S Korea.
- Diploma or bachelors’ degree in Information Technology or related discipline.
- Minimum 2 years of relevant experience in retail environment.
- Possess good knowledge of D365 - Finance and Operation.
- Possess basic networking knowledge of TCP/IP, VPN and switches.
- High degree of independence, initiative, responsibility, problem solving skill and interpersonal skill.
**Benefits**
- Medical & Dental benefits
- Annual Leave Quota
- Flexible Working Arrangement
- Exposure in Travel Retail Industry
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