Ticketing Operations Manager

7 days ago


Singapore Live Nation Full time
Job Overview

We are seeking a highly motivated and experienced Ticketing Operations Manager to join our team in Singapore. As a key member of our operations team, you will play a pivotal role in ensuring the smooth and efficient operation of our ticketing system.

Your primary responsibility will be to assist the Head of Operations in supervising daily operations of the Ticketing (Customer Service) Team/ Call Centre. You will improve operational management systems, work on processes and best practices to identify areas requiring changes, and implement strategies for improvement.

You will handle escalated customer inquiries, resolve issues promptly and effectively, and coordinate interdepartmental communication to streamline processes. Additionally, you will assist in the recruitment and selection of staff, train, mentor, and develop customer service representatives to ensure they deliver excellent support.



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