Global Safety Support Program Manager
2 weeks ago
We are seeking an experienced Global Safety Support Program Manager to join our Trust and Safety team at TikTok. In this role, you will play a critical part in providing support to resolve T&S related issues submitted by our users and creators.
Key Responsibilities- Develop a deep understanding of current processes, products, and policies, and drive recommendations for process, policy, and product improvements.
- Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
- Facilitate project management for entire retention process including document management and presentations.
- Drive project scope, schedule, deliverables, quality of all critical items, taking appropriate action as needed in timely manner.
- Facilitate effective collaboration on safety, compliance, and user support projects from problem definition to final execution with cross-functional stakeholders.
- Bachelor's Degree and above, with minimum of 3 years of relevant experience to project/program management or in similar capacity.
- Proven experience in working with cross-functional teams (Analytics, Product, Engineering, Consulting, Project Management or equivalent team) regionally/globally.
- Proven ability to structure process-oriented milestones.
- Proven experience in data analysis with a strong ability to quickly identify problems, thoroughly analyze them, and deliver feasible solutions.
- Excellent communication skills in English (both written and spoken).
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