Global Safety Support Program Manager

2 weeks ago


Singapore TikTok Full time
About the Role

We are seeking an experienced Global Safety Support Program Manager to join our Trust and Safety team at TikTok. In this role, you will play a critical part in providing support to resolve T&S related issues submitted by our users and creators.

Key Responsibilities
  • Develop a deep understanding of current processes, products, and policies, and drive recommendations for process, policy, and product improvements.
  • Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
  • Facilitate project management for entire retention process including document management and presentations.
  • Drive project scope, schedule, deliverables, quality of all critical items, taking appropriate action as needed in timely manner.
  • Facilitate effective collaboration on safety, compliance, and user support projects from problem definition to final execution with cross-functional stakeholders.
Requirements
  • Bachelor's Degree and above, with minimum of 3 years of relevant experience to project/program management or in similar capacity.
  • Proven experience in working with cross-functional teams (Analytics, Product, Engineering, Consulting, Project Management or equivalent team) regionally/globally.
  • Proven ability to structure process-oriented milestones.
  • Proven experience in data analysis with a strong ability to quickly identify problems, thoroughly analyze them, and deliver feasible solutions.
  • Excellent communication skills in English (both written and spoken).
Estimated Salary Range: $120,000 - $180,000 per annum

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