Senior Global Safety Program Lead

2 weeks ago


Singapore TikTok Full time
About the Role

TikTok is seeking a Senior Global Safety Program Lead to join our Trust and Safety team.

Job Summary

We are looking for an experienced professional to lead our global safety program, providing support to resolve T&S related issues submitted by our users and creators. The successful candidate will work closely with cross-functional teams to drive process improvements, track and analyze key operational and user support metrics, and facilitate project management for the entire retention process.

Responsibilities
  1. Process Improvement: Develop a deep understanding of current processes, products, and policies, and drive recommendations for process, policy, and product improvements.
  2. Metric Analysis: Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
  3. Project Management: Facilitate project management for the entire retention process, including document management and presentations, and drive project scope, schedule, deliverables, quality, and timely action as needed.
  4. Cross-Functional Collaboration: Facilitate effective collaboration on safety, compliance, and user support projects from problem definition to final execution with cross-functional stakeholders, optimizing processes and procedures for timely and effective delivery.
Requirements
  • Bachelor's Degree and above, with minimum 3 years of relevant experience in project/program management or similar capacity.
  • Proven experience in working with cross-functional teams regionally/globally.
  • Proven ability to structure process-oriented milestones.
  • Proven experience in data analysis with strong ability to quickly identify problems, thoroughly analyze them, and deliver feasible solutions.
  • Excellent communication skills in English (both written and spoken).
What We Offer

TikTok recognizes that keeping our platform safe for users is no ordinary job, which can be both rewarding and demanding. We offer comprehensive programs to promote and support physical and mental wellbeing throughout each employee's journey with us.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.



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